Need help with your Teen Patti Master account, login, payment, withdrawal, app installation or security? This page explains what information to prepare, where to find common solutions and how to contact our customer service team safely.
Customer service is primarily available during normal business hours in India Standard Time (IST). Team members are also on duty at weekends, although response times may vary depending on the number and type of enquiries received.
You can contact us by leaving a message or sending a private message through one of our official social media accounts. Always confirm that you are using an account listed on our official social media page before sending any information. Accounts that are not listed there should not be treated as official support channels.
Briefly explain the problem and include the information needed to identify it. Use a private message for account or transaction enquiries; do not post personal information in public comments.
Contact customer service if you cannot sign in, your registered details are not recognised or you notice account activity that you do not understand.
Provide your account or player ID, a partially hidden linked phone number, device model, operating system, approximate time of the problem and a screenshot of the error where available. Never send your password, one-time verification code, UPI PIN or complete banking details.
If a payment has been deducted but the corresponding balance is not visible, provide your account ID, amount, payment date and time, payment method, transaction reference and the status shown in the app. A redacted screenshot can help explain the issue.
Avoid immediately repeating the same payment. Check the status of the original transaction and contact support first, since a transaction may require further investigation. Hide unrelated account details, card information and security codes in any screenshot.
For a withdrawal enquiry, include the requested amount, request time, account ID, selected method and status displayed in the app. Confirm that the required basic personal information is correctly linked to your account. Inconsistent information may require additional verification.
Support can investigate a request, but a message alone does not guarantee a particular processing time or outcome. Do not send complete banking details or identity documents in your initial social media message. Follow only the verification process confirmed by an official support account. For an explanation of common checks and processing issues, read our cash withdrawal guide.
Use download information from the official website. APK files sent by unfamiliar social media accounts or private messages may be modified or unsafe.
For an installation issue, tell support your device model, Android version, available storage, the error shown and whether an older version is already installed. Do not install a separate unknown app simply because someone claiming to be support requests it.
For rules and basic gameplay explanations, start with the Teen Patti guide. If your enquiry concerns a particular round or settlement, include the round or table ID, approximate time and a screenshot if available. Keep account details out of public comments.
A logo or familiar account name is not enough to verify a support profile. Check the account against our official social media page.
Do not disclose passwords, OTPs, UPI PINs or card security codes. Do not pay a personal payment address to “unlock” a withdrawal, install unknown software, allow remote access to your device or publish private account information. If a request seems unusual, stop and verify it through another listed official channel.
Prepare your account ID, issue category, a short description, the time it occurred, any relevant transaction or round reference and a redacted screenshot. Send one clear message for each issue. Repeating the same enquiry across several platforms can make it harder to keep the information together.
Customer service is available during normal working hours in IST, with team members also on duty at weekends. Response times depend on enquiry volume and the checks needed. Account, payment and security enquiries may take longer to investigate than general questions.
